IT Support – A/V Specialist

Location Irvine, California 92618-1604
Date Posted December 02, 2021
Job ID 6592
Employment Type Contract


Seeking an IT Support – A/V Specialist in the Costa Mesa, CA area for a full-time position.

Will perform IT troubleshooting, desktop and remote support for end-users in a world-wide IT environment with main focus on A/V support

Duties & Responsibilities:

  • Develop and maintain the A/V infrastructure
  • Assist with meetings that require A/V support
  • Some travel required
  • Work on IT Support tickets to troubleshoot issues with desktop computers, laptops, printers, and cell phones
  • Assist onsite and remote employees with their computer and software issues with Windows, Macs, iOS, and Android
  • Provide recommendations for improving Helpdesk processes
  • Escalate any major or unresolved IT issues to IT management
  • Assist with implementation of policies and processes for company compliance with federal regulations
  • Understand all security policies associated within the network infrastructure
  • Software installation and basic network troubleshooting
  • Imaging computers and desktop/laptop setup
  • Document resolution and follow up with trouble tickets
  • Help purchase and manage hardware and software inventory
  • Assist other IT team members with project tasks and testing
  • Maintain computer equipment connected to the network
  • Provide end-user and remote support; Assist and educate network users
  • Prepares technical and user documentation and training material
  • Perform other duties or special projects as assigned

Minimum Qualifications:

  • Excellent problem-solving ability
  • Strong attention to detail
  • Ability to research solutions and work independently on tasks
  • Excellent customer service skills
  • Experience with A/V
  • Crestron
  • DSPs
  • BiAmp
  • QSC line
  • Others
  • Technical aptitude to learn and follow instructions
  • In depth working knowledge of Microsoft Windows OS, Microsoft Office, and other standard PC applications
  • Strong knowledge of PC hardware and software configurations
  • Knowledge of networking protocols and services and Ethernet hardware, including routers and hubs
  • Hands-on experience of Windows XP/ 7/ 10 and Active Directory
  • Experience in remote access servers and VPN

Preferred Qualifications:

  • Broad knowledge of Windows client/server network environment
  • Strong written and verbal communication skills
  • Demonstrated ability to work in teams and individually with minimal supervision
  • Database experience
  • Ability to multi-task and work on multiple projects and issues
  • Good documentation skills


  • 0-3 years of experience
  • Bachelor’s degree or certificate preferred

Physical requirements/Work Environment

This position primarily works in an office environment. It requires frequent sitting, standing and walking. Daily use of a computer and other computing and digital devices is required. May stand for extended periods when facilitating meetings or walking in the facilities. Frequent lifting of equipment up to 60lbs. Some local travel is necessary, so the ability to operate a motor vehicle and maintain a valid Driver’s license is required.

The physical demands of the position described herein are essential functions of the job and employees must be able to successfully perform these tasks for extended periods. Reasonable accommodations may be made for those individuals with real or perceived disabilities to perform the essential functions of the job described.

No Corp to Corp
No Sponsorship
No third party candidates considered for this position
Local candidates are encouraged to apply
Vaccinated for Covid is required for employment

If qualified and interested in this opportunity, please reply to JO#6592 along with a copy of your updated resume.


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